The 180-Day Warranty
Built to be worn for years, not seasons โ and backed with the same seriousness with which they are made.
Every pair of Atelier Brunos loafers is hand stitched and in Italy from full-grain leather and built to be worn for years, not seasons. We're confident in how they're made โ and we back that with a full 180-day warranty against manufacturing defects. If something goes wrong with the way your shoes were made, we'll make it right. No fine print, no two-month reporting windows, no runaround.
What's Covered
The warranty protects you against defects in materials and craftsmanship for 180 days from the day you receive your order.
Covered
- Stitching that comes undone โ seams pulling apart, loose threads, or unraveling that isn't the result of damage.
- Sole separation โ the sole detaching or splitting from the upper under normal wear.
- Faulty hardware or fittings โ buckles, eyelets, or components that fail due to a manufacturing fault.
- Material flaws โ defects in the leather or lining that were present when the shoes were made.
Not Covered
- Normal wear and tear โ worn soles and heels, softening leather, and creasing from walking.
- Natural patina developed over time, along with minor colour variation across the hide.
- Misuse or accidents โ scuffs, scratches, cuts, or crushing.
- Water and moisture damage โ staining, salt marks, and warping from improper drying.
- Improper care or storage โ no shoe trees, drying near direct heat, or neglected maintenance.
- Unauthorised resellers โ cover applies only to pairs bought directly from us or an authorised retailer.
If we determine that a pair is genuinely defective, we will replace it. A defect in how we made your shoes is our responsibility, and we'll send you a new pair.
The Way Leather Ages
Leather shoes are made to be lived in, and the way they age is part of what makes them yours. Worn soles, softening leather, the patina of a few good seasons โ these are a normal part of owning a real leather shoe, and aren't covered by the warranty.
How to Make a Claim
If you think your shoes have a manufacturing defect, claiming is simple.
Contact us within 180 days of purchase
Reach out through the Contact page any time inside your cover window โ the clock starts from the day your order arrives.
Include your order number
So we can confirm your purchase and find your pair quickly.
Attach a few clear photos
Show us the issue from different angles. The more we can see, the faster we can help.
Our team reviews your claim and responds within 7 business days. If it's a manufacturing defect, we'll arrange a replacement pair and guide you through the next steps. If it turns out to be wear or accidental damage, we'll let you know your repair options.
Built to Be Worn for Years
We make loafers that compete with names charging three and four times our price โ and we protect them with the same seriousness.
The 180-day warranty is where our promise to you begins, not where it ends. With proper care, the right rotation, and the occasional resole, a pair of Atelier Brunos loafers is built to stay with you far longer than a single year.
We're here to help.
Every message is read by our atelier โ the same people who get these shoes to you. Reach us any time and we'll see your pair through.