Client Care · Firenze

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Speak with the people who make the shoes. Every message is read by our Florence atelier — never a queue, never a bot.

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Please send a single message per enquiry — our team replies carefully and in order of receipt.

Before you write

Follow your pair from our workshop to your door with your order number and email.

Track order →

Our loafers fit true to size. Between sizes? We recommend sizing up. See the full guide.

Size guide →

30 days, unworn, original packaging. Exchanges for size or colour ship free.

How to return →

How to keep the suede and leather sole looking their best, wear after wear.

Read care guide →